A help table ticketing system will permit you to provide efficient give a boost to on your shoppers.
Metro Lend A Hand Desk comes by means of default with an built-in FAQ and manuals programs, thus permitting body of workers participants to diminish response time and toughen efficiency. 
Work from anyplace, whether you might be at your table, at the road, or running from house, our trouble ticket tool has the gear you want to get admission to your customer service database. All of Metro Lend A Hand Table features can be accessed despite the fact that an online browser on just about any operating system.
The FAQ is a garage place for articles, for example, frequently asked questions.
The benefit of the use of the FAQ is that it's easy to succeed in and search while the use of the system.
There’s also a search box to be had while you respond to a price tag, so that you'll be able to temporarily select a message that’s already within the FAQ or manuals.
Allows you to automatically path all incoming emails into the ticket desk aiding each new emails and replies.
Shoppers and operators are all the time in a position to see price tag standing and price tag owner information.
Each message that Metro Assist Table sends may also be custom designed the usage of a WYSIWYG editor, you don’t have to edit any files or hack any code, it’s as easy as editing an editorial.
Metro Help Table makes use of THREE sorts of priorities (low, standard, high) as well as FIVE kinds of statuses (new, pending, responded (through the staff), customer reply, closed).
Create as many operator logins as what you are promoting wishes.
Permit you to course tickets to the best department.
Every message might include a record attachment. Are supported via the ticket device to permit receiving of files from shoppers.
Lets In organizing answers and quick access to common solutions.
Permits submitting new tickets and practice-up messages by way of e-mail. Each customers and operators would possibly use e-mail.
That Gives you a quick and straightforward approach to have doable purchasers get in touch with you.
Is a weblog like news gadget allowing you to submit your contemporary news and updates.
Lets In you to make information available, with fortify for shopper most effective restricted get right of entry to, and monitoring of downloads.
- Unfastened automobile translation with Yandex.
- Different minor adjustments
- Now the closed tickets can also be re-opened.
- Fixed safety trojan horse
- Integration with Envato Market For authors (While a client open a ticket is established the Envato license).
- Integration with Google Translate API
- Computerized translation of any new language with Google Translate
- Automatic translation of tickets (It permits team of workers to reply any query in any language)
- Added 5 customized fields for tickets (THREE non-compulsory and 2 required)
New in version 2013.1: - Now you can assign each person to a selected department.
- Short_tags are removed
- you can set the sorts of recordsdata for downloads.
- Whilst the administrator chooses not to allow registration, doesn't show the link to register.
- It corrects the message “If you might be already a consumer, please log into your account”.
New in model 2012.10: - Now the METRO menu is responsive
- you'll upload new tiles (editing the record extratiles.php)
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