QuickTick - The Deployable Helpdesk

Information and Updates – July 26, 2011

After a long hiatus of updates for this, here's an replace. It fixes the uploaded files factor, a few mail issues, and adds just a little extra safety. Merely overwrite/merge the files to update, or upload the information and navigate to http://yourdomain.com/quicktick/update.php.

For questions on updating, simply view the Quicktick_v2.2.pdf documentation contained throughout the zip, or Click Right Here. Further features include:

• Ticket Assigning to Unlimited Admins/Managers/Staff
• Advanced “Forgot Password” characteristic
• Numbers/Associated Replies to Messages
• Larger control over templating in emails
• Incorporation of SwiftMailer.com, SMTP, Sendmail, and Mail()
• Normal Code optimization and common fixes
• Simply set up and replace procedure!

Description

QuickTick is a whole-featured online help-table and price tag fortify device. it is powered by means of PHP and MySQL with a touch of jQuery to offer for a unbroken and ideal enjoy.

Necessities and features

QuickTick runs on PHP 5+ and MySQL 4+. Tested on ThePlanet, SiteGround and BlueHost and all paintings fine without a hitch. Any host with Fantastico DeLuxe must work advantageous. QuickTick options everything you’d be expecting from an undertaking helpdesk, like:

Model 2.2

* Got Rid Of trim() and changed with mysql_real_escape_string() in a number of information * Mounted add downside with filename containing areas and special characters * Customers can best adjust the ones varieties less than theirs (Managers cannot alter Administrators, Customers can't alter Managers, and so on.) * If emails disabled, notifications for new tickets won't be sent either

New as of Version 2.0

* Assigning tickets to unlimited Administrators/Managers/Personnel * Got Rid Of PHPMailer, Integrated Swiftmailer * New “Forgot Password” Feature * Greater Keep An Eye On over Emails (Templates, Sendmail, SMTP, etc.) * Delete Customers

• Live ticket search and column sorting
• Custom device messages, customized thru tags’s
• User ranking device (Administrators, Managers, Team Of Workers and Users) with privileges
• Assign workforce to specific departments, most effective view tickets within that division
• SMTP possibility powered with PHPMailer
• jQuery/Ajax improvements and dialogs
• Fluid format, fits all internet browsers
• Create unlimited tickets, departments, and edit at the fly
• Admin and Client person registration
• Create unlimited customized standing’s and priorities
• Connect document(s) the use of uploadify to tickets and replies and obtain securely
• “Internal Notes” so handiest Administrators can see
• Gravatar enabled

Login Credentials

Web Page to login is http://quicktick.sirestudios.com/. The structure for the under credentials are (login e-mail / password).

• admin@quicktick.com / take a look at
• manager@quicktick.com / check
• personnel@quicktick.com / test
• consumer@quicktick.com / check

Different Notes

All Ajax options degrade nicely at the public-facing aspect. So even supposing your purchasers/customers are living in the stone-age and don’t have JavaScript enabled, they are able to nonetheless easily replace or delete a price ticket. Additionally, if a client calls you, you can quickly create a price ticket on their behalf from throughout the ‘Create a Ticket’ link.

that is Model 2.0. i've checked and double checked in all browers with and with out JavaScript enabled and everything seems to paintings completely. However, in case you find any bugs or formatting issues, don’t hesitate to send me a message. As my previous consumers can vouch, I release fixes inside hours of being knowledgeable.

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