SupportEzzy Ticket Machine

SupportEzzy is an elegant give a boost to tickets machine and faqs portal for WordPress. that is a stand-alone AngularJS app which runs on a unmarried WordPress page of your website online. This app does not intrude along with your current subject and plugins and will paintings with any more or less WordPress site.

you'll be able to use this App as a component of your existing site or create a brand new WordPress deploy and run this app on a homepage.

Here’s a list of all options that comes with this plugin:

1. Constructed and run on AngularJS and uses WordPress as its backend.
2. Blank, Modern and Top Rate quality layout.
3. Get rid of the monthly fees you pay for such top rate services.
4. Runs on a unmarried WordPress page and doesn't intrude with current setup.
5. Limitless Improve Tickets.
6. File uploads with price tag and comments.
7. Unlimited Improve Retailers (WordPress Users).
8. Limitless Departments & Products.
9. Make Stronger marketers may also be assigned other departments and merchandise.
10. Tickets are allotted randomly for load balancing to marketers according to the dept and product decided on by means of the customer whilst filing the ticket.
11. Sellers can switch tickets with inner notes to other departments.
12. Marketers can create FAQs from their feedback on tickets for products.
13. Customize all email messages sent to shopper, agent and admin by way of backend settings with dynamic variables.
14. Customize colour scheme in line with your website online colours.
15. Custom login and sign up Urls in case you use another authentication or membership plugins.
16. Handle if purchasers and marketers can edit their feedback.
17. Show Sitewide content in left sidebar for consumer and agent in keeping with thier position.
18. Woocommerce Integration (added in 1.1.0)
19. Easily Import & Sync Woocommerce products
20. On ticket page, users can see if the customer has bought the product or not.
21. Electronic Mail Piping & Routing Integration (brought in 1.2.0)
22. Electronic Mail piping with IMAP, no cron jobs or server setup required. Only php_imap must be put in in your server
23. Assign mailbox electronic mail addresses for all or explicit departments and products
24. Shoppers can ship e mail to mailbox cope with (e.g. helpdesk@domain.com) to create new tickets
25. Clents can respond to ticket emails to add new comments
26. Works really well with email attachments for new tickets and commnets
27. Tickets are assigned to marketers depending on the division for the mailbox
28. Envato Integration (added in 1.2.0)
29. Import all your envato marketplace products.
30. Consumers will have to check their acquire sooner than creating new tickets.
31. Merchandise are synced routinely every week.
32. THREE Layouts Templates (brought in 1.2.0)
33. Run the app by way of shortcode or PHP serve as, because of this now you'll call your WordPress Header, Footer or Sidebar in response to your subject matter configuration.
34. Easily seek tickets by way of IDENTITY or keywords via Instant Search capability
35. Very Easy to put in and setup. Practically you simply wish to choose a web page in plugin settings and its ready.
36. Translation in a position by means of .PO report.
37. Computerized enhancements from WordPress dashboard

ESSENTIAL: As that is a stand by myself angularjs app it doesn't intrude along with your subject and other plugins. on the make stronger web page app wp_head() and wp_footer() purposes aren't called to circumvent format and javascript war issues.

the way to run this app with Header and Footer?
Watch this video

Options Evaluate

Improvements & Change Log

Subsequent version shall be a whole re-construct with our new and improved framework and extra options. In our subsequent version we will no longer be the use of AngularJS and can make the most of the facility of compact and strong framework VueJS. Lot of new features and brand new mordern UI might be presented with many more other CRM features. This model is taking time as it has a lot to be performed. We request you to enroll in our Fb Team Ideabox to actively take part in construction procedure and provide your valuable feedback on every characteristic and UI component we create for this plugin.

Model 1.4.4 ~ Oct 28, 2016

• Tested and optimized for WordPress model 4.6.1.
• Decreased database queries to optimize velocity

Model 1.4.THREE ~ Jun 05, 2016 | (by way of Envato & WordPress Enhancements)

• Fixed Document Now Not Found factor for incompatible servers.
• Added technique to take away hooked up information in new price ticket form and new comment forms.
• Fastened Get Started Rating as said via a few customers.
• Fastened precedence dropdown issue.
• Fixed public tickets menu pieces if disabled from backend.
• Fixed public tickets show problems.

Model 1.4.2 ~ Sept 01, 2015 | (by way of Envato & WordPress Improvements)

• Optimized code to work with WordPress 4.3
• Brought an approach to specify custom css for the app from plugin settings web page.
• Fixed canned responses show for cliens and admin/marketers.
• Mounted single price tag page display for consumer, agent and admin most effective. Different users can be redirected to tickets record page.
• Fastened single price ticket web page invalid IDENTIFICATION errors dealing with

Model 1.4.1 ~ July SIXTEEN, 2015 (WordPress Enhancements)

• Introduced toughen for video uploads in attachments.
• Mounted slashes in custom shape fields labels.
• Mounted public tickets reload factor for visitors.
• Fastened field description in customized form fields for tickets.
• Mounted transfer price ticket to precise agent.

Version 1.4.0 ~ Jun 16, 2015 (WordPress Enhancements & Envato)

• Fastened Woocommerce merchandise sync
• Upgraded prettyPhoto to THREE.1.6 to mend XSS vulnerability in the prettyPhoto jQuery library older version.

Version 1.THREE.9 ~ Jun 05, 2015 (WordPress Enhancements)

• Up To Date tickets put up sort to make it exportable.
• Introduced an approach to modification home url for the principle menu via backend.
• Delivered an option to modification logout url for the main menu by way of backend.
• Fastened envato verification module.

Version 1.3.8 ~ Apr 30, 2105 (WordPress Enhancements)

• Brought an option to display FAQs inside of Toughen App or separate page with FAQs shortcode.
• Upgraded TGM Plugin Activation magnificence to the latest model to fix globally spread safety problems.

Version 1.3.7 ~ Apr 24, 2015 (by the use of WordPress Upgrades)

• Fastened compatibility problems with WordPress 4.2 (ESSENTIAL)
• Mounted translation problems if more than one CSSJockey merchandise put in
• Optimized framework for web page speed
• Introduced an option in FAQs shortcode to show faqs from all or specific products.

Version 1.THREE.6 ~ Apr 21, 2015 (via WordPress Upgrades)

• Mounted department show two times in unmarried ticket proper sidebar.
• Fastened envato verification standing on single ticket proper sidebar.
• Introduced an solution to simply create translation recordsdata with loco-translate (https://wordpress.org/plugins/loco-translate/) plugin. A Few strings may not work which might be fastened in upcoming versions.

Version 1.THREE.5 ~ Apr 09, 2015 (by the use of WordPress Improvements)

• Fixed get right of entry to factor after idle time and person logged out from other window.
• Fastened auto close and maximum response time test a couple of emails factor. (Device will upload FORTY EIGHT hours window for subsequent auto close and 24 hour window next unattended ticket test).

Version 1.3.4 ~ Apr 04, 2015 (via WordPress Enhancements)

• Mounted retailer comment HTML rendring issue.
• Added an approach to specify customized logout Url.
• Fastened js blunders for Item to Array conversion in app.js.
• Fixed new ticket and feedback e mail attachments Urls.

Version 1.3.THREE ~ Apr 01, 2015 (via WordPress Enhancements & Envato)

• Fixed timezone issue.
• Mounted security factor in create price tag form.
• Fastened security issue in upload/replace remark bureaucracy.
• Mounted redirection after including e-mail routes.
• Introduced client and agent name on price tag listing pages.
• More Desirable seek serve as to search tickets and comments in keeping with price ticket ID, usernames, emails, names, keywords and the like.
• Delivered redirect question string for custom login and registeration page.
• Added an approach to specify edit profile url underneath app settings.
• Brought an method to enable electronic mail notifications for new user registration with hyperlink to view tickets created by new person.
• Brought purposes to sync Woocommerce product names with SupportEzzy merchandise.
• Fixed WYSIWYG clickable house to start out typing.
• Increased WYSIWYG font size to 14px for higher readibility and modifying.
• Brought an solution to completely disable public tickets.
• Separated options to cover or display departments and merchandise, now you'll be able to choose to disable either of these in line with your preferences.
• Introduced division title in single ticket page right sidebar.
• Delivered max-height and scroll to workers and products lists for admin and sellers to circumvent an extended record in left sidebar.
• Changed select file enter to a button for localization toughen.
• Enabled a couple of attachments in step with price ticket and feedback.
• Enabled inline symbol attachment beef up for price ticket and comments.
• Optimised attachments UI and integrated lightbox for photographs for speedy view.
• Enabled loading icon on create ticket monitor.
• Introduced custom navigation menus for guests, clients and dealers.
• Fixed avatars to get WordPress avatars.
• Brought a link to search out acquire code whilst envato product is selected.
• Enabled auto close tickets after certain collection of days with an strategy to send customized e mail message to consumer.
• Addded customized e-mail messages for shoppers for vehicle shut emails.
• Added an approach to specify maximum reply time for the tickets.
• Brought electronic mail notifications for sellers to repond to unattended tickets.
• Delivered electronic mail notifications for marketers to alert concerning the unattended tickets.
• Brought an opiton for admin to make a choice if purchasers or marketers can close/re-open their tickets (Admin can at all times do this).
• Added a function to save verification standing for envato purchase codes so users don’t need to examine comparable products once more.
• Brought an choice for admin to enable or disable price ticket transfer functionality for sellers.
• Introduced an to transfer ticket to precise agent in a department and product.
• Delivered price ticket precedence module with response time for each stage.
• Added an choice for admin to enable or disable price ticket precedence module.
• Added ticket comment ratings submitted through clients, overall price tag rankings will probably be calculated in keeping with comment scores.
• Introduced an possibility for admin to permit or disable price tag scores module.
• Brought customized fields for new price ticket form.
• Brought module for admins and sellers to create tickets on shopper’s behalf.
• Delivered an approach to specify fallback support workforce to assign tickets if no user present in assigned departments or products.
• Introduced a shortcode to display FAQs on frontend, customers too can hyperlink to faq categories as its a post sort and can act like normal posts.
• Fixed close checkbox on put up comment, if unchecked, price tag received’t be closed and vice versa.
• Brought an possibility for admin to select if retailers can also reply to tickets via emails, web site should be visited through any person for PHP IMAP to process emails.

Version 1.THREE.2 ~ Mar 07, 2015

• Fastened SSL unsecure content material issues.
• Brought an technique to reset purchase code to make use of on any other website.

Model 1.3.1 ~ Mar 02, 2015

• Framework bootstrap integration restoration.

Version 1.3.0 ~ Feb 24, 2015

• Upgraded framework and shortcode generator api.
• Optimised overall app efficiency.

Version 1.2.9 ~ Feb 20, 2015

• Optimised enhancements API and push notificaitons.

Version 1.2.8 ~ Feb 17, 2015

• Enabled acquire code verification for computerized upgrades.
• Upgraded framework to improve the visuals.
• Fixed subject matter with no emblem and header for small displays.
• Fixed search field for small monitors.
• Added /novalidate-cert flag to imap_open to circumvent certificate issues.
• Added a characteristic to disable submit button while the file upload is in development.
• Fixed tickets exhibiting in seek effects.
• Fixed electronic mail formatting issues.

Version 1.2.7 ~ Nov 30, 2014

• Fastened framework automobile upgrade magnificence to circumvent battle with other CSSJockey products.

Model 1.2.6 ~ Nov 25, 2014

• Upgraded framework for automatic improvements by way of WordPress dashboard.
• Fastened envato integration for all market websites.
• Mounted warning if no mailbox defined for e-mail piping.
• Superior Import Envato Merchandise module.
• Delivered an option to enable debugging.
• Mounted new user e-mail notification with account main points when a new consumer send an e mail to IMAP mailbox.
• Enabled spell checking for tinymce WYSIWYG field.
• Delivered an technique to switch among WYSIWYG and TEXTAREA for price tag and comments message field.

Model 1.2.5 ~ Oct 28, 2014

• Up To Date push notifications setup in framework.
• Updated product welcome reveal with useful hyperlinks.
• Fixed anticipating reaction tickets and depend for clients.
• Added Take A Look At for Upgrades serve as beneath House Icon on plugin settings page.
• Delivered a button to manually import Envato merchandise.

Version 1.2.4 ~ Oct 27, 2014

• Fixed plugin setup callback order in center framework.
• Introduced Looking Ahead To Reaction capability underneath primary menu.
• Modified all occurrences of Response Required to Waiting For Reaction.
• Fixed watching for reaction label underneath price ticket meta knowledge.
• Introduced an method to deal with admin as agent if found in support workforce underneath App Settings >> Ticket Choices.
• Fixed closed tickets issue with or with out consumer login (this may increasingly observe to new or modified tickets the place price ticket status is up to date).
• Added an way to specify report types for attachments.
• Fixed more than one tickets and comments by way of e-mail issue.
• Delivered IMAP mistakes and indicators messages display at the same time as adding electronic mail route.
• Updated App Settings choices web page.

Model 1.2.THREE ~ Oct 20, 2014

• Fastened IMAP notice on add-direction.php.
• Fixed Closed Tickets seciton on frontend.
• Fixed Sidebar Overlap on faq merchandise page.
• Fastened HTML characters in price tag matter.
• Fastened framework factor for item data variable whilst a couple of merchandise are put in.

Model 1.2.2 ~ Oct 7, 2014

• Brought admin notices to be sure that fundamental setup is entire.
• Added an solution to hide departments and merchandise from shopper view while creating and viewing tickets. Tickets can be distributed randomly within the backend if greater than one departments and merchandise found.
• Fixed Merchandise Assistant issue.
• Fixed custom email messages factor.
• Fixed admin localization factor.
• Fastened time in the past function for plurals.

Version 1.2.1 ~ Sept 27, 2014

• Mounted the product variety area at the same time as creating ticket if envato integration is lively.
• Fixed emails no longer being despatched to shopper for agent’s remark while agent himself is admin.
• Fixed the price ticket data panel to hide “Not demonstrated” if its now not an envato product.

Model 1.2.0 ~ Sept 24, 2014

• Delivered email piping and e-mail routing with IMAP configuration (New tickets can be created through sending an e-mail to special e mail deal with and new comments will probably be delivered as soon as a shopper reply to the email sent by the system for specific tickets).
• Envato integration (Import envato products, Consumers must examine by way of purchase code ahead of they may be able to create a price ticket).
• Added solution to select new price tag visibility defaults to public or non-public.
• Delivered two extra layouts. 1. Most Sensible header, 2. Emblem in sidebar, THREE. No logo and header(to be used on a WordPress web page by way of shortcode).
• Brought instant seek for tickets.
• Mounted public tickets show for users who don't seem to be logged in to the positioning.
• Fastened logo textual content and delivered an solution to include corporate emblem image.
• Brought inline code possibility for the WYSIWYG to embed code within the feedback or new tickets.

Version 1.1.0 ~ Sept 17, 2014

Version 1.0.0

• Initial liberate.

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