Demo Hyperlink: http://support.patchesoft.com/
Demo Login Details:
Email: admin@admin.com
Password: take a look at
Improve Centre – PHP Ticket Gadget
The Beef Up Centre supplies you with a complicated ticket device that permits you to speak together with your users in a organized environment. Consumer’s can sign up for an account or create tickets as visitors to communicate together with your support workforce. The Toughen Centre additionally permits you to simply translate the system into any language by way of modifying the language recordsdata. you can alter many elements in the Admin Panel, together with including your own Twitter Account, Envato Product checking and far extra!
The Toughen Centre also comes with a knowledge Base that allows you to create helpful articles for your users. It uses a WYSIWYG editor to help article writers create appeasing content that may be certain your users get the beef up they deserve.
Admin Bills
Create an account on the Reside Demo and you will robotically be given Admin Get Entry To. Most Admin Choices are disabled by way of default alternatively, to prevent customers abusing the gadget. you'll be able to still see how such a lot of it really works though, so be happy to look after and play with it!
Latest Additions
- Email Templates
- WYSIWYG Editor introduced to Price Ticket Replies and Canned Responses
- Vehicle-Guest login URL generated while new visitor tickets created.
- Tickets for particular departments – assign team of workers to a specific price tag section only
Achievements
- Integrated in the Best 50 Well-Liked PHP Recordsdata x5!
- 100 Sales! (April)
- Translation ready! Adjust the language information to transform the system into your personal language.
- HTML Demonstrated
- Complicated Price Ticket System
- Create Custom Ticket Fields (upload your personal fields for the guidelines you need to collect from your customers)
- Upload Customized Ticket Fields that can be used to verify Envato Product Codes the usage of their API!
- Categorised tickets and Priority Settings
- Email Notification of latest responses
- Canned Responses (allow you to create pre-written responses that you can simply choose whilst replying to tickets)
- strategy to permit visitors to create tickets
- method to allow users to attach information to tickets
- approach to permit customers to price how useful a price ticket was once to them
- Print View lets in you to view all replies and price ticket knowledge for simple print get admission to
- Customers can view their vintage and new tickets
- Price Ticket Responses are paginated so that tickets with a lot of replies don’t transform a scroll-fest!
- Customers can amendment the priority in their personal tickets and in addition close them if they remedy their own factor
- Admin Notes can be brought for individual tickets that handiest personnel can see and update.
- Consumer Registration and Login System
- Allow customers to register an account on your beef up device
- Customers who create many tickets shall be in a position to take care of their very own tickets in an arranged atmosphere
- Captcha codes added to prevent bots and unsolicited mail
- Passwords encrypted the use of the PHPass Library
- Customers can change their password and replace their very own settings
- Forgotten Password feature introduced which permits person to reset their password by way of electronic mail
- IP Blocking and Banning system built-in to stop stressful customers.
- Built On CodeIgniter and Bootstrap
- Coded in PHP the usage of the MVC layout development.
- Item Orientated Programming
- Uses the CodeIgniter Framework, which is closely documented on their website online so it’s slightly easy for programmers to make adjustments
- Uses the Twitter Bootstrap CSS framework to offer you quite a lot of professional components.
- Structure can also be simply modified in a unmarried record.
- Knowledge Base
- Create helpful articles on common issues on your customers
- Use a WYSIWYG editor (tinyMCE Editor) to create skilled taking a look content
- Organize articles into categories
- View articles by way of category
- seek for articles the use of the search bar.
- approach to permit customers to fee a piece of writing
- Admin Panel
- Take Care Of settings of your Toughen Centre via Admin Panel
- Permit Attachment of Files
- Allow Guest Tickets
- Allow score of tickets
- Enable alert of new replies/tickets via e mail
- Upload your own Website Logo And Outline
- Upload your Twitter Account to display the most recent tweets
- Upload Custom CSS to modify the glance of your web site
- Allow/Disable Knowledge Base Article Ratings
- Take Care Of customers (ban and upgrade them)
- View Price Ticket Rankings
- Add Make Stronger Marketers and Edit them
- Upload Knowledge Base Articles & Classes
- Upload Price Ticket Categories
- Managed Canned Responses
- IP Banning System
- Agent Log (actions of what your beef up workforce have been doing)
- Upload & Edit Custom Fields (customized ticket fields which users can input data into after they create their own ticket. can be dropdown menus, textboxes and common input boxes.
- Agent Panel
- Give A Boost To Marketers have get entry to to the Agent Panel which presentations newly created Tickets
- Can view through category, type by precedence and date of advent.
- Can assign agents to a default class.
- Whilst an agent replies to a ticket, the price ticket turns into listed below their Replied Tickets and whilst a consumer replies back, it will probably be indexed under their own Open Tickets so they can keep monitor of them.
- Can view all answered to tickets and open tickets.
- Can view vintage closed tickets too
- Can seek for tickets
- Small malicious program fixes
- Information to overwrite: application/controllers/Login.php, software/controllers/Tickets.php
22 June 2015
- Fixed Factor with updating passwords for customers
- Add logout link to Cellular model
- Mounted Isset problems for Periods
- Fixed isset problems for replying to tickets
- Updated Multi-Upload backend
- Set file Types and File measurement in International Settings in Admin Panel
- E Mail Templates – Now can edit emails being sent out on your users in an instant from the Admin Panel.
- Up To Date to CodeIgniter 3.0
10th September 2014
- Removed French Routes
- Mounted FileInfo Undefined Array
- way to disable WEB OPTIMIZATION URLs for Knowledge Base Articles (admin Panel)
- Gadget Update: Now helps sites that don’t have mod_rewrite or permission to use their own .htaccess recordsdata!
- Default Database choice has been changed to mysqli (sooner!)
09th July 2014
- Mounted trojan horse whilst Guest attempted to close Visitor Price Ticket
- WYSIWYG Editor up to date to incorporate a lot more options, including fonts, font-dimension, tables and extra!
- WYSIWYG Editor delivered to Price Tag Replies and Canned Responses
- Car-Guest login URL generated while new guest tickets created.
- Tickets for specific departments – assign workforce to a specific ticket segment most effective
- Class identify urls, article-name urls SEARCH ENGINE OPTIMISATION friendly
- Mounted WEB OPTIMIZATION urls with Knowledge Base
- Fixed a guest price tag login bug
- Admin Notes not manifest in print view in the event that they are empty
- Person Settings now not appear while not logged in
- Upgraded Machine Files to up to date version of CodeIgniter
- strategy to disable Captcha in Admin Panel
22nd April 2014
- Fastened registration form worm on positive servers
- NEW Assign Workforce To Tickets System
- Up To Date Agent Panel Ticket Lists to take into consideration Assigned Tickets
- While Workforce respond to a price tag, they are routinely assigned.
- Can assign other team of workers to a ticket or eliminate body of workers
- Disable Registration Choice
- Require consumer to be logged in to view Wisdom Base Option
- New Statistics page
- Can Now Edit Ticket Responses
- Cached Tweets Applied
- Added Article Title to Knowledge Base Article links for WEBSITE POSITIONING functions
13th March 2014
- WYSIWYG Editor (tinyMCE) has been up to date to now permit you insert movies, view source code and preview mode.
- Danish Personality Enhance
- Canned Responses – Create customized responses that permit you to answer tickets sooner!
- Ticket Responses now recognize linebreaks correctly
- Brought View By Class to Edit Article Area
4th February 2014
- The Toughen Centre is now appropriate in Internet Discover 8
- Fastened wrong Admin Links
- NEW: Admin Notes had been brought to Tickets. Body Of Workers can now upload notes that are hidden from common users.
- NEW: Print View has been introduced which presentations all tickets and data to make it more straightforward to print tickets.
- Mounted Javascript mistakes for subfolder installations
- Up To Date Lib Clear Out library to paintings with PHP versions < 5.3
- Fixed Responsive issues with Landscape Views
- Mounted malicious program with Edit Agent and Edit User
- Improved Responsive view of Enhance Centre on iPhones
- While Admins login, they are redirected to the Agent Panel as opposed to Frontpage.
twenty second January 2014
- Brought strategy to alert workforce individuals by way of e mail whilst a brand new price tag is created or a new answer is received (will also be disabled)
- Updated Agent Panel view of Tickets (show identify and ticketID)
- Up To Date ticket reply containers to prevent collapsing on spotlight
- Updated Documentation with new Updating Segment
- Up To Date Documentation with new .htaccess answers
- + System is now translation ready
- + Improved Give A Boost To Documentation for translating your website online
- + Mounted Twitter Integration Computer Virus on decrease PHP variations
- + Advanced Responsiveness on Mobiles
- + Got Rid Of HTML Validation Mistakes
- + Mounted Date Coping With
- + Brought solution to delete person in admin panel
- + Mounted Install Factor
- + Mounted issue with creating tickets and not using a matter line
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