The WooCommerce Enhance Price Tag Device (WCSTS) seamlessly integrates into your WooCommerce deploy including a system to mange user and order support tickets! in this way the shop admin can easily stay track and give reinforce for order and users issues!
Be Aware: The plugin, as WordPress, requires a minimum 5.5 PHP version.
ARE LIVING DEMO
http://www.codecanyon.eu/wcsts/wp-admin(Save admin account)
person: demo
cross: demo
(customer account)
user: purchaser
cross: demo
(consumer account)
person: customer2
move: demo
THE THEORY
WCSTS extends WooCommerce adding a machine to manage enhance tickets. By The Use Of WCSTS can be controlled two other ticket types:- Order tickets: associated with orders problems
- Person tickets: realted to users issues
Order tickets
As Soon As activated, the plugin seamlessly provides a price ticket space in all frontend order main points pages (My Account web page -> Orders -> choose any order). in this unique space the person can submit new tickets request beef up for that exact orders, read the admin replies for the already submitted tickets and submit new messages.Optionally the person can also attach one or more recordsdata. Once a price ticket is submitted, the customer and the admin can optionally receive a notification email (notification device and attachment by default are disabled. Allow them via the options menu).
Order price ticket device can also be totally disabled or it may also be disabled only for the desidered order statuses. Simply visit the plugin Options menu and configure its display settings in keeping with your needs!
Person tickets
Is routinely displayed in the My account web page in its own tab referred to as Non-Public Ticket Ara (text will also be custom designed via texts menu) and will optionally be displayed in any frontend page through the use of the unique wcsts_ticket_area shortcode. This price tag sort works in the similar means of order price tag for the exception that it's associated to a particular user (the person must be logged to get admission to the price ticket house) in place of an order. Once a price ticket is submitted, the customer and the admin can optionally obtain a notification email (notification machine by default is disabled. It can be enabled by the use of the options menu).Backend managment
The Shop admin by the use of the backend Price Tag gadget managment area can be capable of keep monitor of the entire submitted tickets. within the price ticket list table, the shop admin can without delay retrieve the following info:- Type: may also be Order or Consumer. it's needed to identify if the price ticket is related to a selected order or to a selected consumer
- Related Consumer/Order identity
- Status: It can be Open, In Growth or Closed
- Priority: priorities will also be custom designed the use of the different menu
- New message counter: it helps to higher determine if an user responded to price ticket
- Subject: price tag subject
- Ticekt open date
- Ticekt last person answer date
Clicking on a price ticket, the Admin can edit its information, learn consumer private data, download (and delete) attachments and reply to the user. On price ticket details web page can be also overiden the notification emails recipient(s)
Options & customizations
The plugin lets in the store admin many customization, as:- User/Order price ticket subject type: Topic may also be an open textual content (with lenght restrict) or a make a selection menu in which the consumer has to choose one in all the preselected subjects
- Messages and subject lenght restrict
- Disable order price tag system: disabling the price ticket space will no longer be confirmed on each order details web page. The Shop admin can be still able to display the Person price ticket space the use of the wcsts_ticket_area shortcode
- Attachments: permit attachments, number of attachable record, dimension and kinds
- E-Mail notification gadget: permit disable consumer and/or admin notifications
Texts Customizations
The Store admin can customize the following texts:- New price tag description: displayed on the new price ticket field. it might include more than a few info, like price tag avarage processing instances
- New price ticket “succesfully submitted” message: This message is displayed after a price ticket has been succesfully submitted through the user
- Notification emails topic and body: All email topic and messages will also be customized. Moreover may also be used unique place holder like subject, message, ticket_id to embed dinamic content material concerning the present price ticket message.
SCREENSHOTS
Order price ticket space
Person price tag space (My account web page tab)
User price tag house (Shortcode)
Admin house
Choice menu
Customize text menu
Notification e mail
Consumer reply
Admin answer
Consumer new ticket submission affirmation
AMENDMENT LOG
= 1.7 - 12/12/16 = * Introduced solution to get entry to the user price tag area in my account tabs = 1.6 - 12/12/SIXTEEN = * Minor bugfix = 1.5 - 07/12/SIXTEEN = * Brought solution to disable Order price tag gadget by order status = 1.4 - 30/ELEVEN/SIXTEEN = * Introduced new feature to clear out ticket by way of type * Delivered new feature to clear out price tag by way of customers (to allow this feature for antique ticket, simply edit then and click on on "replace" button) = 1.3 - 22/11/16 = * Minor bugfix that averted media to be embedded on admin ticket reaction * Fixed ticket kind on frontend pages = 1.2 - 15/11/16 = * Fastened a bug on "Open on" sorting column serve as = 1.1 - 26/09/16 = * Minor bugfix = 1.0 - 15/09/16 = * Unencumber
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