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E-mail and jQuery powered attachment supported Help Table, Online Customer Care, Ticket Machine. Supply your customers send their questions or issues to you by a qualified device. Template system is absolutely customizable.
Features
Front View
1. Users
• Your shoppers can enroll and upload their contact details.
• E-mail activation after enroll.
• Person Login
2. Ticket Control
• Users can publish tickets,
• Add attachments to their tickets (jQuery and AJAX powered)
• Supported document types: JPG , PNG, GIF , DOC, DOCX , PDF, XLS , XLSX, PPT , PPS, PPTX and PPSX
• Shop their tickets as drafts to proceed later
• Have Interaction in message dialog with admin throughout the tickets
• While a new message is submitted, the machine sends mail to recipients
Admin View
1. Person Management
• Admins can upload, edit, delete or make admin other customers
2. Price Ticket Management
• Admins can engae in message conversation with users inside the tickets
• Whilst a brand new message is submitted, the gadget sends mail to recipients and gives warning at the admin page
• Admins can close or re-open tickets
3. Site Settings
• Admins can set the cookie settings, site template, website name and location e-mail.
Other Features
1. PHP based totally template machine
• Easily create your personal templates without any knowledge of php.
• The template device is quite very similar to and even simplier than wordpress template gadget
Installation
1. Create a database.
2. Edit the details in “settings.php” in the contains folder of the script to your wishes and preferences.
3. Modification the learn-write permissions of “recordsdata” folder and different folders inside to 777.
FOUR. Add all files to your server within the folder you’ve particular within the settings.php file.
5. Seek Advice From the cope with yoursite.com/path_to_help_desk/install.php for deploy.
Updates
March 15, 2012: * Addded date / time function * Changed the format and designFULL DOWNLOAD
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